ISO 21001 Quality Systems Manager in Educational Organizations
Description:
- Ability to design, implement and evaluate quality management systems in educational organizations, guaranteeing continuous improvement and satisfaction of interested parties.
- Ability to understand and apply the requirements of the ISO 21001 standard in different educational contexts.
- Competence to lead and manage multidisciplinary teams, promoting a culture of quality and continuous improvement.
- Ability to develop and execute strategic plans focused on educational quality, aligned with institutional objectives and ISO 21001 standards.
- Ability to design and implement educational quality evaluation and monitoring systems, promoting a cycle of continuous improvement.
- Competence in the identification, analysis and optimization of key educational processes to improve organizational efficiency and effectiveness.
- Ability to identify, evaluate and manage risks in educational organizations, ensuring the continuity and quality of the educational service.
- Ability to collect, analyze and interpret relevant data for making informed decisions in the management of educational quality.
Previous skills/knowledge:
- Basic knowledge of quality management systems.
Authorized Partners:
Teaching requirements: Trainer work-experience in the area of quality management systems in the educational sector and to have demonstrable knowledge of ISO 9001:2015 and ISO 21001:2018.
Objectives to achieve: To get the necessary knowledge and skills to:
- Be able to understand the ISO 21001 basic standard requirements
- Be able to implement a Quality Management System in the educational sector
Sustained Success Management According to ISO 9004:2018
Description:
- Recognize the relation between ISO 9001:2015 and ISO 9004:2018
- Identify stakeholders and understand their roles and importance in achieving sustained success
- Identify factors affecting an organization’s success and how to face them
- Understand how to implement the improvement and innovation to support the sustained success
- To implement a self-assessment tool in order to identify actions to achieve the sustained success
Previous skills/knowledge:
- Demonstrable knowledge of ISO 9001:2015 or quality management systems.
- Professional experience, in quality management systems.
Authorized Partners:
Teaching requirements: Trainer to have teaching experience in QMS min 2 years, demonstrable knowledge of ISO9001, professional experience in QMS as teacher or auditor. Shall include theoretical and practical approach.
Objectives to achieve:
- Acquire the knowledge on how to apply fundamental concepts of sustained success
- To understand the general structure of ISO 9004:2018 standard
- To acquire the knowledge on how to perform a self-assessment of the model of sustained success.
Quality Costs. An Approach to The Financial Management of Quality.
Description:
- Apply the principles of financial management and the tools that allow establishing the costs and profitability of the quality management system.
- Identify and control the hidden costs of poor quality.
- Carry out the analysis of the benefit-cost relationship of investment in a quality management system.
Previous skills/knowledge:
- Demonstrable knowledge of ISO 9001:2015.
- Professional experience in quality management systems.
Authorized Partners:
Teaching requirements: Trainer must have as a teacher experience in quality management system of minimum two year. Trainer to have demonstrable knowledge of ISO 9001:2015. Trainer to have professional experience in QMS. Shall include theoretical and practical approach.
Objectives to achieve:
- Acquire knowledge on the methodology for the identification and calculation of quality costs, as part of the quality management system (QMS).
- Analyse the participation and impact of the costs of quality and non-quality in the financial results of organizations.
Quality Management Systems for the Educational Sector. Specific requirements complementary to ISO 9001:2015, according to ISO 21001:2018
Description:
- Understand the scope and the structure of the requirements of ISO 21001:2018.
- To align the strategic drivers with the pedagogical model of an educational institution.
- Contextualize the requirements of ISO 21001:2018 in an educational institution.
Previous skills/knowledge:
- Demonstrable knowledge of ISO 9001:2015 or quality management systems
- Professional experience, in quality management systems and educational management systems
Authorized Partners:
Teaching requirements: - Trainer to have quality management systems’ teaching experience and knowledge on the educational sector of min 2 years. Trainer to have demonstrable knowledge of ISO 9001:2015 and ISO 21001:2018 . Shall include theoretical and practical approach.
Objectives to achieve:
- Understand the possibilities of evolution of a management system of an educational institution from the perspective of ISO 21001:2018 standard.
- Identify the aspects to improve in a management system of an educational institution.
Crisis management for SMEs
Description:
- Identify the crisis situations and the necessary actions to ensure recovery from a crisis.
- Understand how to address the main elements for an effective crisis management capacity.
- Acquire the knowledge to lead and to take strategic effective decisions in crisis.
Previous skills/knowledge:
- Demonstrable knowledge of ISO 9001:2015 or quality management systems
- Professional experience, in quality management systems and risk management
Authorized Partners:
Teaching requirements: Trainer to have quality management systems’ teaching experience of minimum 2 years. Trainer to have professional experience in quality management systems and risk management in a teaching or auditor position. The course shall include both theoretica.
Objectives to achieve:
- Understand the main elements of a crisis and how they can affect a small or medium organization.
- Acquire knowledge of the most relevant aspects for the construction and strengthening of organizational capacities that allow small and medium-sized companies to manage the crisis and better respond to it.
ISO IEC 17025 Internal Auditor
Description:
- To follow the instructions of the lead auditor and support him
- To collect and analyze enough evidences (e.g. through interview, observation and sampling of documentation) to determine the audit findings and define the audit conclusions
- To document the audit findings
- To collaborate in drafting the audit report
- To interchange information with the rest of the members of the audit team and with the auditee personnel.
Previous skills/knowledge:
- Demonstrable knowledge of ISO IEC 17025 requirements (2017 version recommended)
- Professional experience, including in quality management systems in the area of testing and calibration laboratories.
Authorized Partners:
Teaching requirements: Trainer work-experience as Quality Manager in the area of testing and calibration laboratories according ISO IEC 17025
Objectives to achieve: To get the necessary knowledge and skills to:
- Be qualifiable as ISO IEC 17025 internal auditor (additional requirements from qualifying entity may apply)
- Understand the principles of internal audit
- Be able to assume responsibilities in any activity of the internal auditing process
- Understand the functions and competences that any auditor must have to carry out first, second party, and certification audits
- Be able to apply auditing guidelines to ISO IEC 17025 internal audits.
ISO IEC 17020 Internal Auditor
Description:
- To follow the instructions of the lead auditor and support him
- To collect and analyze enough evidences (e.g. through interview, observation and sampling of documentation) to determine the audit findings and define the audit conclusions
- To document the audit findings
- To collaborate in drafting the audit report
- To interchange information with the rest of the members of the audit team and with the auditee personnel.
Previous skills/knowledge:
- Demonstrable knowledge of ISO IEC 17020 requirements (2012 version recommended)
- Professional experience, including in quality management systems in the area of conformity assessment bodies.
Authorized Partners:
Teaching requirements: Trainer work-experience as Quality Manager in the area of conformity assessment bodies according ISO IEC 17020
Objectives to achieve: To get the necessary knowledge and skills to:
- Be qualifiable as ISO IEC 17020 internal auditor (additional requirements from qualifying entity may apply)
- Understand the principles of internal audit
- Be able to assume responsibilities in any activity of the internal auditing process
- Understand the functions and competences that any auditor must have to carry out first, second party, and certification audits
- Be able to apply auditing guidelines to ISO IEC 17020 internal audits.
ISO 9001 Quality Systems Manager
Description:
- Abiltiy to understand the quality principles and quality management
- Abiltiy to understand and apply the basic requirements of ISO 9001
- Ability to develop the necessary documentation for the quality management system
- Ability to identify processes, to create a process model, to monitor and control processes
- Abiltiy to address risks and opportunities
- Abillity to identify the competences of the staff involved in the quality management system
- Abiltiy to coordinate and motivate the work team
- Ability to analyse the information provided by the quality management system
- Ability to apply basic management methods
- Ability to plan and conduct an internal audit and identify activities for improvement
- Ability to support the senior management in the system review.
Previous skills/knowledge: Basic knowledge of quality management systems.
Authorized Partners:
Teaching requirements: Trainer work-experience in the area of quality management system
Objectives to achieve: To get the necessary knowledge and skills to:
- Be able to understand the ISO 9001basic standard requirements
- Be able to implement a quality management system
IATF 16949:2016 Automotive Industry Management Internal Auditor Training Course
Description: Competences include:
- Competent as IATF 16949 Internal Auditors and to apply ISO 19011 guidelines to auditing IATF 16949
- To collect and analyze enough evidences (e.g. through interview, observation and sampling of documentation) to determine the audit findings and define the audit conclusions
- To document the audit findings
- To collaborate in drafting the audit report
- Trainees also learn how to assess the organizations use of risk-based thinking to identify threats and opportunities as well as the effective use of the Core Tools (APQP, FMEA, MSA, SPC and PPAP) and other methods required by IATF 16949
- To interchange information with the rest of the members of the audit team and with the auditee personnel.
Previous skills/knowledge:
- Knowledge of IATF 16949 requirements
- Knowledge of applicable ISO 9001 & IATF 16949 requirements (recommended)
- Knowledge of applicable core tools
- Professional experience, including in quality management systems (recommended)
Teaching requirements: Trainer should to be a qualified IATF 16949 Lead Auditor
Objectives to achieve: To get the necessary knowledge and skills to:
- Be qualifiable as IATF 16949 internal auditor
- Understand the principles of internal audit
- Be able to assume responsibilities in any activity of the internal auditing process
- Understand the functions and competences that any auditor must have to carry out first, second party, and certification audits
- Be able to apply auditing guidelines to IATF 16949 internal audits
ISO 13485:2016 Medical Devices Quality Management Internal Auditor Training Course
Description:
- To follow the instructions of the lead auditor and support him
- To collect and analyze enough evidences (e.g. through interview, observation and sampling of documentation) to determine the audit findings and define the audit conclusions
- To document the audit findings
- To collaborate in drafting the audit report
- To interchange information with the rest of the members of the audit team and with the auditee personnel.
Previous skills/knowledge:
- Knowledge of ISO 13485 requirements
- Professional experience, including in medical devices management systems – ISO 13485 (recommended)
- Knowledge of the methods and techniques of assessment.
Authorized Partners:
Teaching requirements: Trainer should to be a qualified ISO 13485 Lead Auditor
Objectives to achieve: To get the necessary knowledge and skills to:
- Be qualifiable as ISO 13485 internal auditor (additional requirements from qualifying entity may apply)
- Understand the principles of internal audit
- Be able to assume responsibilities in any activity of the internal auditing process
- Understand the functions and competences that any auditor must have to carry out first, second party, and certification audits
- Be able to apply auditing guidelines to ISO 13485 internal audits.