Sustained Success Management According to ISO 9004:2018
  • Recognize the relation between ISO 9001:2015 and ISO 9004:2018
  • Identify stakeholders and understand their roles and importance in achieving sustained success
  • Identify factors affecting an organization’s success and how to face them
  • Understand how to implement the improvement and innovation to support the sustained success
  • To implement a self-assessment tool in order to identify actions to achieve the sustained success
Previous skills/knowledge:
  • Demonstrable knowledge of ISO 9001:2015 or quality management systems.
  • Professional experience, in quality management systems.
Authorized Partners:

Teaching requirements: Trainer to have teaching experience in QMS min 2 years, demonstrable knowledge of ISO9001, professional experience in QMS as teacher or auditor. Shall include theoretical and practical approach.
Objectives to achieve:
  • Acquire the knowledge on how to apply fundamental concepts of sustained success
  • To understand the general structure of ISO 9004:2018 standard
  • To acquire the knowledge on how to perform a self-assessment of the model of sustained success.
Authorized Partners: