ISO/IEC 20000-1 Internal Auditor
Description:
- To follow the instructions of the lead auditor and support him
- To collect and analyse enough evidence (e.g., through interview, observation and sampling of documentation) to determine the audit findings and define the audit conclusions
- To document the audit findings
- To collaborate in drafting the audit report
- To interchange information with the rest of the members of the audit team and with the auditee personnel.
Previous skills/knowledge:
- Demonstrable knowledge of ISO/IEC 20000-1 requirements.
- Professional experience, including in quality management systems, or information security management systems (recommended).
Authorized Partners:
Teaching requirements: Trainer to be qualified ISO 20000-1:2018 – Information technology – Service management - Management Systems Lead Auditor
Objectives to achieve: The participant will learn and apply the main terms, principles, and techniques used during the activities of the audit process, according to the responsibilities assigned to the Internal auditor for the review of an IT Service Management System (IT SMS) in compliance with ISO/IEC 20000-1 and based on the guidelines of the ISO 19011 Standard for auditing Management Systems.
