ISO/IEC 20000-1 Lead Auditor
Description:
- To participate in the selection of the audit team
- To prepare the audit plan
- To represent the audit team before the customer
- To give instructions to the audit team
- To inform any relevant obstacle identified during the audit process
- To be responsible of the all the audits steps
- To present the audit report
- To follow up and close the audit process
Previous skills/knowledge:
- Demonstrable knowledge of ISO/IEC 20000-1 requirements
- Demonstrable evidence of participation in ISO/IEC 20000-1 audits (>1 audit recommended)
- Professional experience, including in quality management systems, or information security management systems (recommended).
Authorized Partners:
Teaching requirements: Trainer to be qualified ISO 20000-1:2018 – Information technology – Service management - Management Systems Lead Auditor
Objectives to achieve: The participant will learn and apply the main terms, principles, and techniques used during the activities of the audit process, according to the responsibilities assigned to the lead auditor for the review of an IT Service Management System (IT SMS) in compliance with ISO/IEC 20000-1 and based on the guidelines of the ISO 19011 Standard for auditing Management Systems.
